Services

Our range of services on offer include:

Business Administration  I  Business Communication  I  Business Development  I  Co-Author Partnering  I  Contract Management  I  Disaster Recovery Planning  I  Process Analysis  I  Project Management  I  Service Management  I  Strategic Assessment  I  Technical Placements  I  Tenders  I  Training   

 Business Administration

The support services offered encompass most aspects of business operation, including:

Business Planning - Strategic quality management, Role and responsibility systems.

Customer Value Enhancement - Market segmentation, Value processes, Implementing value strategy

Strategic Analysis - External market analysis, Competitor profile analysis, Internal strategy assessment

Operational Audit - Process mapping, Process/variation improvement, Problem assessment/reporting

Staff Training and Development - Customer relations/satisfaction, Systems performance analysis

Reporting - Company reports, Business Plans, Project plans, Quality reports, Sales/marketing reports

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Business Communication

The support services include most aspects of internal and external company communication activities:

Marketing Material - Company brochures, Product brochures, Flyers, Advertising copy, Promotional

Newsletters - Internal or external, Web-based PR releases, Corporate speeches

Reports - Company, Management, Business, Project, Quality, Business development, Annual

Policy and Procedures - Policy documentation, System and process manuals, HR manuals

Quality - Company manuals, Task manuals

Market Research - Survey instruments, Telephone scripting

Journal Articles - Technical reporting

Tenders

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Business Development

These services include the activities involved with new business or additional business development:

Business Development Planning - Project implementation, Staff/team mentoring, Sales and marketing

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Co-Author Partnering

Services are provided to assist individual and company writers in the production of their works:

Co-author - Creative writing

Research, Proofreading, Editing, Template development, Format/Layout, Copy writing, Publishing

Resumes - Profiles, Testimonials

Word Processing (including non-creative support for academic submission)

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Contract Management

Services offered include all phases of contract formulation, administration and control:

Contract Risk Assessment - Risk minimisation

General Conditions of Contract - Simple and formal contracts, Procurement and service contracts

Specification writing

Outsourcing - Vendor management

Contract Administration - Project administration, Progress activities, Completion processing

Negotiating - Pre and post contract, Problem resolution, Dispute recovery

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Disaster Recovery Planning

These services are targeted mainly for computer, communications, their related resources and associated business operational tasks:

Project Planning - Confirming management backing, Resources and personnel, Control aspects

Budgeting

Data and Information Collection - Interviewing, Collection, Assessment, Review and Consultation

Risk Analysis - Exposure, Time factors, Risk summation, Cost effects, Offset and Mitigation factors

Prevention Planning - Offsite storage, System backup/recovery, Network recovery, User recovery

Plan Overview Presentation - Plan development, Emergency plan and flowchart, team selection

Disaster Recovery training - Awareness, Classroom, Self-teach, CBT, Scenario training

Testing Disaster Recovery Plans - Scheduling, Completion, Assessment, Improvement, Documentation

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Process Analysis

Business process analysis services are used to locate problems or refine and improve processes in their businesses to assist them in improving efficiency, becoming more competitive, improving quality and service delivery:

Analysis Workflow - Improve workflow, Eliminate redundant/duplicate tasks, Reduce costs

Document Processes - Map system processes, Flow chart tasks, Describe task details

Quality - Document business processes, Improve business understanding and employee satisfaction

Competitive Improvements - Increase value, Improve employee and customer satisfaction

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Project Management

Plain Language has experience in documentation projects, infrastructure and service delivery projects:

Project Planning - Project management, Work breakdown structure, Negotiation, Budgeting

Implementation - Project scheduling, Cost estimating, Allocating resources, Monitoring and control

Project End - End assessment, Termination, Auditing, Final reporting

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Service Management

In a service economy such as Australia, managing the non-product, service elements of business is essential:

Quality in Service - Analyse service workflow and dependencies, Service process improvement

Management Framework - Service specification, Designing processes that work, Gap analysis

Service Offer Management - Managing image and communication, Augmenting existing offerings

Cost Reductions - Productivity assessment and improvement, Training, Matching supply to demand

Implementing the Service Strategy - Service marketing, CRM, Feedback, Controlling delivery

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Strategic Assessment

Organisations, both large and small, benefit from regular, independent assessment of their strategy:

External Market Analysis Strategic Analysis - External market analysis, Competitor profile analysis, Internal Assessment, Industry overview, Competitor analysis, Entry conditions, PEST analysis, Trends, Critical success factors, Opportunities, Threats

Internal Assessment - Company overview, Current strategies, Financial analysis, Company Structure, Leadership and culture, Operations, Marketing, Logistics, Risks, IT, R&D, Control, Strengths and weaknesses

Conclusions - Summary of findings, Main issues

Recommendations - Alternative scenarios are evaluated, Recommendations are evaluated

Implementations - Establish policies and procedures, Allocate resources, Schedule

Cost Benefit Analysis - Complete CBA summary

Evaluation and Ongoing Controls - Final report with control recommendations

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Technical Placements

Plain Language can assist with the supply of:

Technical writers, Project management and administrators, Business consultants and Trainers

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Tenders

Plain Language has relevant experience in tendering within the IT, Construction, Commercial and Health Industries:

Request for Tender Process - Tender planning, Tender document, Specification, RFT advertising

Contractor Tendering - Financial analysis, Competitive analysis, Estimating, Quotations, Lodgement

Tender Evaluation - Receipt and processing, Matrix evaluation, Selection, Awarding, Advising

Contract Preparation - Contract document, Negotiating, Project start-up, Training

Project Administration - Procedures, Resources, Recording and reporting, Profile file, Meetings

Performance Measurement - Security, OH&S, Environmental issues, Variations, Payments

Dispute Resolutions - Dispute minimisation, Settlement, Alternative resolutions, Legal remedies

Project Completion - Damages, Acceptance, Warranties, Completion of project file, Completion

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Training

Over the past sixteen years, the Partners have been involved in developing and delivering training and producing training documentation for: SAP Clients, IT and communications companies, Banking and Utility organisations and Government departments:

Curricula Development

Instructional Design - Instructors manual

User Training Manuals

Online Training Material - Online help

Training Aids - Charts, Quick Guides, Quizzes and exercises

Powerpoint Slide Shows

Classroom Instruction

Training Auditing

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